Warranty?? Really? I do not think so

I have suffering from a bit of bloggers block, but also have become so busy with the hotel that the free time I used to have for writing is no longer there. Tonight I have returned from a night of entertaining friends that are visiting from Canada. I am preety sure they have just experienced a night they will never forget, but I will perhaps write about it another time…. Let’s just say it involved some discos and many amazingly beautiful young women and a couple of bottles of scotch. It was all innocent, but it sure emptied the wallets of my friends 😉

Let me tell you about something very common in Vietnam and very frustrating. It is all about warranties. When you make a purchase in a store, it is all promises about being satisfied and the dreaded phrase “no problem”, but as usual if you hear “no problem” BEWARE! My Harley is still under warranty and when I developed a moisture cloud in my speedometer, I went to the dealer to have it checked out. They pulled the malfunctioning speedo out and spent some time trying t determine how it could be opened. I was half expecting them just t call the manufacturer and have another sent out but t my surprise, the mechanic not being able to determine how to open it, pulls out a big drill and makes a big

 hole in the plastic base. He then realizes that he has made a mistake and the top of the speedo unscrews. He then applies a thick silicone bead to the threads and plugs the offensive hole with a gob of the same material. Whaa?? I am sure that any warranty on my speedometer will be negated by this butchering….. and so it was. The speedometer became cloudy the next day and I returned to show them the problem was not addressed. With the threads now sealed by silicone, out came other instruments t try to open the casing. WAIT A MINUTE!!!! Just get me a replacement…… That could not happen because the part has been butchered in the vain attempt t repair it. In the end I had to purchase a new speedometer…. So much for warranty.

I am now dealing with another warranty issue. In the past week I was in Saigon to purchase an external hard drive to back up my data for the hotel. I returned to Nha Trang and after a few days, tried t hook up the new device…… No luck…. The thing is damaged. Upon closer inspection, I find

scratches on the case. This hard drive was used, failed, and then returned only to be re-sold to another dupe…. Just like me! I phoned the company and was told that I could only exchange for 10 days. 9 days had past already, but I was able to get it onto a bus and have a friend return it on the 10^th day for exchange. Ken and Thuy went to the store to exchange my item but were now told that the item had to be returned within 7 days for refund or exchange. I now have coos, and promises that it will be repaired and returned to me. I wonder hw many big holes will be drilled into the plastic casing?