I have suffering from a bit of bloggers block, but also have become so busy with the hotel that the free time I used to have for writing is no longer there. Tonight I have returned from a night of entertaining friends that are visiting from Canada. I am preety sure they have just experienced a night they will never forget, but I will perhaps write about it another time…. Let’s just say it involved some discos and many amazingly beautiful young women and a couple of bottles of scotch. It was all innocent, but it sure emptied the wallets of my friends 😉
Let me tell you about something very common in Vietnam and very frustrating. It is all about warranties. When you make a purchase in a store, it is all promises about being satisfied and the dreaded phrase “no problem”, but as usual if you hear “no problem” BEWARE! My Harley is still under warranty and when I developed a moisture cloud in my speedometer, I went to the dealer to have it checked out. They pulled the malfunctioning speedo out and spent some time trying t determine how it could be opened. I was half expecting them just t call the manufacturer and have another sent out but t my surprise, the mechanic not being able to determine how to open it, pulls out a big drill and makes a big
hole in the plastic base. He then realizes that he has made a mistake and the top of the speedo unscrews. He then applies a thick silicone bead to the threads and plugs the offensive hole with a gob of the same material. Whaa?? I am sure that any warranty on my speedometer will be negated by this butchering….. and so it was. The speedometer became cloudy the next day and I returned to show them the problem was not addressed. With the threads now sealed by silicone, out came other instruments t try to open the casing. WAIT A MINUTE!!!! Just get me a replacement…… That could not happen because the part has been butchered in the vain attempt t repair it. In the end I had to purchase a new speedometer…. So much for warranty.
I am now dealing with another warranty issue. In the past week I was in Saigon to purchase an external hard drive to back up my data for the hotel. I returned to Nha Trang and after a few days, tried t hook up the new device…… No luck…. The thing is damaged. Upon closer inspection, I find
scratches on the case. This hard drive was used, failed, and then returned only to be re-sold to another dupe…. Just like me! I phoned the company and was told that I could only exchange for 10 days. 9 days had past already, but I was able to get it onto a bus and have a friend return it on the 10th day for exchange. Ken and Thuy went to the store to exchange my item but were now told that the item had to be returned within 7 days for refund or exchange. I now have coos, and promises that it will be repaired and returned to me. I wonder hw many big holes will be drilled into the plastic casing?